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Changes to CaseWare Support Opening Hours for Christmas 2021

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Written by: Lindsay Rogers, Technical Support Manager

In order to assist you in planning your workload, we wanted to communicate when our CaseWare Support Team will be available over the festive period. Our Support Team will be here to support you during the following times:

Friday 24th December

 09:00 - 15:00

Monday 27th December


Tuesday 28th December


Wednesday 29th December

09:00 - 17:00

Thursday 30th December

09:00 - 17:00

Friday 31st December

09:00 - 17:00

Monday 3rd January









Please note our support lines will be closed from 15:00 on 24th December until 09:00 29th December, and will close at 17:00 on Friday 31st December.

Out of hours support is available through our online resources via our KnowledgeBase, where you will find over 2,500 articles and 450 Quick-Vids to assist you with any queries you may have. Please note that our online chat facility will be unavailable while our offices are closed. If you do not have a KnowledgeBase account, we advise that you sign up for an account before the busy festive period.

The Support Team will resume our usual office hours from Tuesday 4th January.